Overview

 

 

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

 

To complete your return, we require a receipt or proof of purchase.

Products if in stock will be shipped within 1-2 days depending on when you have requested delivery. We will endeavour to get products to you as soon as we can depending on availability. Some products that have to be manufactured eg. pavers, blocks can take up to 3-4 weeks. 

 

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

If you haven’t received a refund yet, first check your bank account again

 

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@smartstonelandscape.com.au

 

 

Shipping returns

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

 

Need help?

 

 

 

 

Contact us at sales@smartstonelandscape.com.au for questions related to refunds and returns.